MAPOKI

Privacy Policy

Updated September 7, 2026

This policy covers the Mapoki tourist app and Mapoki Colaborador, operated under the Kernan Tech brand and published on the App Store by Segu Tecnologia LTDA. Contact: contact@kernan.tech.

Browsing and local information

You can explore the tourist map and plan activities without entering a name or signing in. Preferences, saved activities and local plans are stored on your device. The collaborator demonstration uses sample requests stored locally.

Connected trip requests

If you consent and send a request, Mapoki stores your display name, itinerary and selected destination coordinates, dates or flexible-date choice, party size, service language, optional guide budget and notes. We generate a private device-session identifier to let you retrieve your requests. This session is not an advertising identifier. You may use a display name; avoid including sensitive information in free-text notes.

Approved collaborators can review these requests and record acceptance or decline decisions. We store their account/session identifiers, display names and response history, including timestamps. The requesting tourist can see the accepting collaborator's display name and response time. A response indicates availability, not a final price or confirmed reservation.

Purpose and sharing

We use this information to operate trip requests, authenticate access, show responses, provide support and protect the service. Request details are shared with Mapoki's approved collaborator pool so they can assess the itinerary. Operational data is hosted using Google Cloud services in São Paulo, Brazil. Google processes it as our infrastructure provider. We do not sell personal data or use advertising, cross-app tracking or third-party analytics SDKs in these app versions.

GPS and external services

Optional GPS in the tourist app is processed on the device to show your position and nearby places; your current GPS position is not sent to Mapoki's booking service. Coordinates included in a trip request identify the selected catalog destinations. If you open Apple Maps, Google Maps, a source website or your email app, that service operates under its own privacy policy.

Retention and your choices

We retain request and response records as needed to provide the service, resolve support issues, prevent misuse and meet applicable obligations. Device sessions expire after 90 days. Session expiry or uninstalling an app does not automatically delete server-side requests or collaborator records, and secure device storage may survive reinstallation. Backup copies follow the infrastructure backup retention cycle.

For access, correction, deletion of requests or closure of a collaborator account, email contact@kernan.tech. Include only enough information to identify the request or account; do not send your access code. We may ask for proportionate verification before disclosing or deleting records. You can stop submitting requests, sign out of the collaborator app, and disable location access in device settings.

Support, security and children

If you contact support, we receive the email address and information you choose to send and use them to respond. The service uses HTTPS and device-specific sessions, and guide access is operator-approved. Mapoki's connected request service is intended for adults arranging travel; do not submit children's personal information. Mapoki Colaborador is intended for adult guides and service providers.

Changes

We update this policy when the service or relevant requirements change. The date above identifies the current version.